Refund Policy
Key points
- If you haven't opened any paid post, you can get a full refund within 7 days of payment (14 days in the EU and UK).
- Once you open a paid post, it generally can't be refunded because it is digital content. The exceptions below still apply.
- You can cancel at any time, but canceling alone does not return money you have already paid.
Who refunds
The seller of a paid subscription is the channel's author, and refunds are made from the author's PayPal account. The operator takes your request, passes it to the author and tells you the result.
Full refund criteria
- First payment: within 7 days of payment, if you haven't opened any paid post
- Renewal payment: within 7 days of the renewal payment, if you haven't opened a paid post since that payment
We check this against the server's paid reading records. Previews and free posts don't count.
After opening a paid post
Because we offer a preview, notify you of the limit and get your consent before payment, Korean e-commerce law limits withdrawal once you open a paid post.
However, if the content differs from what was advertised or agreed, you can withdraw within 3 months of receiving it, or within 30 days of when you learned or could have learned of the difference.
Readers in the EU and UK
At payment, you agree to immediate access and confirm that you lose your 14-day right of withdrawal. Even so, if you haven't opened any paid post, we give a full refund within 14 days of payment.
Your legal rights when content is defective or not as agreed are unaffected.
Readers in Taiwan
This is digital content not provided on a tangible medium, and you agree to immediate access at payment, so the 7-day right of cancellation does not apply. The full refund criteria above still apply, and your rights under Taiwanese law are unaffected.
Other regions
The full refund criteria above apply equally. If mandatory rules in your country are more favorable, those rules apply.
Refunds regardless of reading
- Duplicate charges, wrong amounts or payments you didn't authorize: in full
- A service error prevents reading and can't be fixed: in full or for the remaining period
- The service ends or the channel stops selling, so we can't provide the period you paid for: for the remaining period
The remaining period is calculated as payment amount × days remaining ÷ total days of that payment.
Access after a refund
- After a full refund, the subscription is canceled and access ends immediately. This also applies when an earlier payment is fully refunded.
- Partial refunds that add up to the payment amount count as a full refund.
- A partial refund alone does not end your subscription or access.
- A canceled subscription can't be restored. To read again, you need to subscribe again.
How to request
Send your account email, your PayPal receipt or subscription ID (starting with I-) and the reason to the contact below. We reply within 3 business days.
Once approved, we return the money through PayPal within 3 business days. Your card company or bank may take a few more days, and exchange rates may make the amount differ from what you paid.
PayPal disputes and chargebacks
Contacting us first is usually faster. You can keep reading while a PayPal dispute or card chargeback is in progress.
If it ends in the buyer's favor or the payment is reversed, the subscription is canceled and access ends immediately. A canceled subscription can't be restored even if the outcome later changes.
Payments by minors
If a minor paid without a legal representative's consent, the minor or the representative may cancel the payment.
How this differs from canceling
If you cancel in My Page, you won't be charged again and can keep reading until the end of the period you paid for. If you cancel while a payment is being retried, access ends at that moment. Cancellation can't be undone.